Return & Refund Policy

Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please note shipping charges are non-refundable. The customer is responsible for the return shipping. 

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective or incorrect, shipping fees will apply and/or a partial refund may be issued.

If 30 days have gone by since the date of delivery, unfortunately, we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned:

  • Undergarments and other intimate apparel
  • Body Jewelry (i.e. jewelry for body piercings)
  • Factory-sealed collectible sets
  • Gift Cards
  • “As Is” and “Final Sale” items
  • Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all individual items unopened
  • Specially labeled designer apparel, handbags and accessories once security tags are removed
  • Promotional or Free items
  • Other select items, as noted on the product description page

If you have a non-returnable item that arrived damaged or defective please contact customer care at support@frontlaunch.com

We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

We inspect all returned items when they arrive at our processing facility. If your return is a result of a frontlaunch.com error or defective product, we will refund the full cost of the merchandise and original shipping charges.

If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 30 days after delivery.

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@frontlaunch.com

Exchanges (if applicable)

We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at support@frontlaunch.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should contact our customer care department at support@frontlaunch.com to get the nearest return address for your convenience. Otherwise, you should mail your product to 340 S LEMON AVE #6791, WALNUT, California 91789, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


If you have any additional questions regarding our Return & Refund Policy please contact customer care at support@frontlaunch.com